Congratulations on your new or pre-owned car purchase! If you are visiting this site you have probably already purchased a new or pre-owned car and have been given a LIFETIME POWERTRAIN WARRANTY by your selling dealer. Below you will find answers to the most common questions asked by Warranty Forever contract holders. At anytime, if you have any questions not answered below, please don’t hesitate to call us! You can reach a claims specialist by calling 1-800-810-8458 Monday through Friday from 8 a.m. to 8 p.m. EST.

Frequently Asked Questions


Q: How do I make a claim if I have a breakdown?
A: Contact the dealer where you purchased the vehicle. They will handle it all from there! If you have any questions that you would like to ask us directly, you may call 1-800-810-8458 and speak with a claims specialist.
Q: When are the claims specialists available to take my call?
A: Claim specialists are available Monday - Friday 8 a.m. to 8 p.m. EST to answer all of your questions.
Q: Is there a deductible that I need to pay when making a claim?
A: There is no deductible on the program. All parts and labor are covered 100%.
Q: How do I know what maintenance is required to keep my Warranty Forever contract in force?
A: You are required to maintain the vehicle with the SELLING DEALER in accordance to the Manufacturer's Recommended Maintenance Schedule. To check to see the maintenance required for each particular make and model, please click here: Edmunds Recommended Maintenance. If you have any further questions, please contact a Claims Specialist at 1-800-810-8458.
Q: How do I locate a dealer that offers a Warranty Forever Contract on a car I would like to purchase?
A: You can locate a dealer by emailing us at support@nwan.com or by calling 1-800-810-8458.
Q: What if I am traveling out of town and need to have a maintenance service performed while I am traveling?
A: Although you are required to perform every Manufacturer’s Recommended Maintenance with your selling dealer, you may call us at 1-800-810-8458 and PRE-AUTHORIZE an out of town maintenance service to be performed while you are traveling. If you need assistance with this you may also contact your selling dealer’s service department for details.
Q: What if I am traveling out of town have a breakdown that would be covered under my Warranty Forever Contract?
A: Although you are required to have all repairs performed at your selling dealer, if you are over 150 miles or more away from your selling dealer, you may take your vehicle to any licensed repair facility to have your repair work completed. You may call us at 1-800-810-8458 for assistance or you may contact your selling dealer’s service department for details. Please remember - all out of state repair service must be preauthorized or the repairs performed by an outside dealer will not be accepted.
Q: If my car breaks down and the breakdown is covered by the Warranty Forever Contract given to me by my selling dealer, am I required to pay for the repair and then wait to be reimbursed?
A: No, all repairs are paid by National Warranty Administration Network (NWAN) by credit card. Please be sure that all repairs are authorized prior to the repair being completed. All unauthorized repairs will not be covered.
Q: What if I need to be towed or need a rental car while my car is being repaired?
A: Towing and rental car coverage is not provided by your Warranty Forever contract. However, if you purchased an extended service contract, your extended service contract will most likely provide that coverage for you.