A: Towing and rental car coverage is not provided by your Warranty Forever contract. However, if you purchased an extended service contract, your extended service contract will most likely provide that coverage for you.
Q: What is a licensed repair facility?
A: Any repair facility or dealership that employs ASE (Automotive Service Excellence) technicians. ASE technicians are certified through a national non-profit organization to ensure the technicians competency in many areas of the automotive industry. Repair establishments with at least one ASE technician are permitted to display the ASE sign. Motorists should look for facilities that display the ASE Blue Seal of Excellence® logo.
Q: Is a facility ASE certified?
A: No, not exactly. As mentioned earlier, the technicians themselves obtain these certifications. The facility itself is not certified, however, businesses with a high level of commitment to ASE (75 percent of service personnel certified) are entitled to a special "Blue Seal of Excellence" recognition from ASE. You will sometimes see this logo displayed inside the facility waiting area.
Q: How do I know if an ASE certified technician will be the one working on my vehicle?
A: One of the advantages to taking your vehicle to a licensed repair facility is that if an ASE certified technician is not the individual working on your vehicle (say, for an oil change), they are still available to assist and oversee the work being performed. This ensures that the maintenance is being performed properly, and to the manufacturer’s recommended specification.